What are the differences in desktop IT support?

There are a few different types of IT support on Long Island, it all depends on the way the person who needs the help interfaces with the person who can provide the help. A typical method of providing support for desktop computer problems is via the phone. If the computer is functioning, but just not functioning correctly it is often possible to use an instant messaging arrangement over the internet. The support itself can be verbal, where the support person provides the user of the desktop instructions on what to do next or in some cases the technician can actually take control of the user’s computer.

IT support on Long Island can come from two places; the manufacturer of the desktop computer or the vendor that it was purchased from locally. In many cases the support is first needed when the computer is being initially setup. In many cases, there are certain complexities in setup that may be beyond the scope of the casual user. This is understandable, and the manufacturers and most vendors provide telephone support personnel to help the user through the issue. The support personnel are very well trained, they can walk the user through the problem or if that doesn’t work, the IT support technician can help with troubleshooting. The support personnel not only are very knowledgeable with their employer’s products, they exercise a great deal of patience when dealing with the customer.

Most computer manufacturers have set up an internet based support system. These systems are based on the use of a chat program which allows the customer and the support person to carry on a text based chat. This system is actually superior to the phone support, the same information can be given, plus, the support person can give unique strings of code that the user can copy and paste as directed. One of the big benefits of computer based support and troubleshooting is that the support specialist can take control of the client’s computer; this allows him to run certain software and search for the problem from his remote location.

In many cases the local vendor of the equipment can visit the home or business of the client and perform his job hands on. Conversely, as the equipment today is rather light and small, it is easy for the computer to be taken back to the vendor and have the work done in the vendors shop or service center.

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